Whether you are a first-time visitor or returning to Wildz casino, this guide covers the essential features you need to know. We will walk you through everything from account setup to calculating bonuses and understanding payment methods.
What You Need First
- A valid email address
- Government-issued ID (passport, driver’s license, or ID card)
- A payment method (credit/debit card, e-wallet, or bank transfer)
- A device with internet access (desktop, laptop, or mobile)
- Minimum age of 18 (or higher depending on jurisdiction)
- Proof of address (utility bill or bank statement)
Account Setup
- Visit the casino website from your browser.
- Click the “Sign Up” or “Register” button.
- Fill in your personal details: name, date of birth, address, email, phone number.
- Create a username and a strong password.
- Select your preferred currency and any bonus offers you wish to claim.
- Submit the form and check your email for a verification link. Click it to activate your account.
- Log in and complete the Know Your Customer (KYC) process by uploading your ID and proof of address.
Calculating Your Bonus
Most online casinos offer a welcome bonus, often a match deposit bonus plus free spins. Let’s break down how to calculate the wagering requirements.
Important: Always read the terms and conditions before claiming a bonus. The example below is hypothetical.
Suppose the bonus is: 100% match bonus up to €300 plus 200 free spins. You deposit €100. You receive a €100 bonus, giving you a total of €200 to play with (deposit + bonus). The wagering requirement is typically applied to the bonus amount only, e.g., 35x bonus.
Wagering requirement = Bonus × Wagering multiplier = €100 × 35 = €3,500.
You must wager €3,500 before you can withdraw any winnings generated from the bonus. The free spins might have separate terms. For example, 200 free spins on a specific slot with a value of €0.10 per spin, totaling €20 in spins. Winnings from free spins may be subject to a different wagering requirement, often also 35x.
If you win €50 from the free spins, the wagering requirement on that win would be €50 × 35 = €1,750. The total wagering requirement would be €3,500 + €1,750 = €5,250.
Formula: Total wagering requirement = (Bonus × wagering multiplier) + (Free spin winnings × wagering multiplier).
Be aware that not all games contribute equally to wagering requirements. Slots usually contribute 100%, while table games may contribute less.
Deposits & Withdrawals
The casino accepts multiple payment methods. Deposits are usually instant, while withdrawals take time depending on the method.
- Credit/Debit Cards (Visa, Mastercard): Instant deposit, withdrawal 3-5 business days.
- E-wallets (Skrill, Neteller, PayPal): Instant deposit, withdrawal within 24 hours.
- Bank Transfer: Deposit can take 1-3 business days, withdrawal 5-7 business days.
- Cryptocurrencies (Bitcoin, Ethereum): Instant deposit, withdrawal within 1 hour.
Minimum deposit is typically €10-€20. Maximum withdrawal limits may apply per day, week, or month.
Safety & Licensing
The casino operates under a license from the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), ensuring strict regulatory compliance. All data is encrypted with SSL technology, and games are tested by independent agencies (e.g., eCOGRA) for fairness. The casino promotes responsible gambling with tools like deposit limits, self-exclusion, and time-outs.
Support Guide
Here are five common scenarios and how the support team handles them:
- Forgotten password: Use the “Forgot Password” link on the login page. You’ll receive a reset link via email.
- Deposit not showing: Contact support via live chat or email. Provide your transaction ID and payment method. They will investigate usually within 30 minutes.
- Withdrawal delay: First check your KYC status. If verified, withdrawals are processed within the stated time. For delays beyond the expected, contact support.
- Account verification issues: Upload clear copies of your ID and proof of address. If documents are rejected, support will explain why and ask for corrected documents.
- Bonus not credited: Ensure you entered the bonus code if required. If not, chat with support to have the bonus added manually.
Worth Knowing
Understanding processing times helps you plan your gaming sessions.
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallet | Instant | 24 hours |
| Credit/Debit Card | Instant | 3-5 business days |
| Bank Transfer | 1-3 business days | 5-7 business days |
| Cryptocurrency | Instant | Up to 1 hour |
Quick Answers
How do I create an account?
Click the registration button, fill in your details, verify your email, and complete KYC to start playing.
What documents are required for verification?
You need a government-issued ID (passport, driver’s license, or ID card) and a recent utility bill or bank statement as proof of address.
How long do withdrawals take?
Withdrawal times vary by method: e-wallets within 24 hours, cards 3-5 days, bank transfers 5-7 days, and cryptocurrencies within 1 hour.
Can I claim multiple bonuses?
Usually, only one bonus can be active at a time. Check the terms for specific promotions.
Is my personal data safe?
Yes, the casino uses SSL encryption and follows strict data protection regulations under MGA and UKGC licenses.
What is the minimum age to play?
You must be at least 18 years old, or older if required by your local jurisdiction.
How do I contact support?
You can reach support via live chat (24/7), email, or phone. Live chat is the fastest option.
This guide covers the essential steps to get started. Remember to always play responsibly and use the tools provided by the casino to manage your gameplay.
