Whether you are a first-time visitor or returning to https://poker-stars.it.com/, this guide covers the essential features you need to know.
Getting Ready
- A stable internet connection and a device with a modern browser – PokerStars works on desktop, tablet, and mobile via a progressive web app.
- Valid email address and phone number for account verification.
- Government-issued ID or passport for KYC (Know Your Customer) checks.
- A payment method accepted in Italy, such as Visa, Mastercard, PayPal, Skrill, Neteller, or bank transfer.
- Understanding of the legal gambling age in Italy (18+).
- Basic familiarity with common casino games like slots, blackjack, and roulette.
How to Sign Up
- Visit the PokerStars website and click the \”Register\” or \”Join Now\” button.
- Fill in the registration form with your personal details: full name, date of birth, address, email, and phone number.
- Create a unique username and a strong password (use a mix of letters, numbers, and symbols).
- Select your preferred currency and set deposit limits if desired (responsible gambling tools are available).
- Accept the terms and conditions and confirm you are over 18.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process by uploading a copy of your ID and a proof of address (e.g., utility bill or bank statement).
Wagering Calculation
When you claim a welcome bonus, you must meet wagering requirements before withdrawing any winnings. Let’s break down a typical example.
Suppose you receive a €100 deposit bonus with a 35x wagering requirement on slots. The formula is:
Amount to wager = Bonus × Wagering multiplier = €100 × 35 = €3,500.
If you play a slot with a 96% Return to Player (RTP), the house edge is 4%. Your expected loss while wagering €3,500 is:
Expected loss = Amount wagered × (1 - RTP) = €3,500 × 0.04 = €140.
Since your bonus is only €100, the expected loss exceeds the bonus value. However, due to variance, you might finish with more or less. To improve your chances:
- Choose games with high RTP (98% or more) to lower the house edge.
- Check if the bonus only counts specific games – slots usually contribute 100%, while table games contribute less.
- Never wager more than the minimum required to unlock the bonus – stick to low stakes.
If the wagering requirement is 35x on (deposit + bonus), e.g., deposit €100 + bonus €100 = €200, then €200 × 35 = €7,000 wager needed – making it even harder.
Money In, Money Out
| Payment Method | Minimum Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | €10 | 1–3 business days | None (may depend on bank) |
| PayPal | €10 | Instant to 24 hours | None |
| Skrill | €10 | Instant to 24 hours | None |
| Neteller | €10 | Instant to 24 hours | None |
| Bank Transfer | €20 | 3–7 business days | May apply (check bank) |
Deposits are usually instant. Withdrawals require identity verification first. Always use the same method for deposits and withdrawals when possible.
Security
PokerStars employs SSL encryption to protect your data. Two-factor authentication (2FA) is available – enable it in account settings for extra security. The site is licensed by the Italian gambling authority (ADM), meaning strict regulations on fairness and player protection. Remember that if you are playing from outside Italy but using a Curacao-licensed site, winnings may be subject to local income tax – but PokerStars Italy holds an Italian license, so taxes are handled by the operator (you pay no extra tax on winnings in Italy).
Fix It Fast
- Login issues: Clear browser cache and cookies, or try the “Forgot Password” link. If still stuck, contact support via live chat.
- Game not loading: Update your browser (Chrome/Firefox) or enable Flash if needed (rare). Try the mobile site as a PWA.
- Withdrawal pending longer than stated: Check if KYC is complete. If all documents are approved, contact support with your transaction ID.
- Bonus not credited: Ensure you entered the bonus code (if any) and met the minimum deposit requirement. Wait up to 24 hours, then contact support.
- Disconnection during a game: In poker or blackjack, your hand may be played automatically. In slots, the result is already determined. Re-login and check game history.
Need to Know
Can I play PokerStars casino on my phone?
Yes – PokerStars offers a mobile-optimized website that works in any browser. You can also download the dedicated app for iOS and Android from the official site (not through app stores due to policy).
What is the minimum age to play at PokerStars?
You must be at least 18 years old, or the legal age in your jurisdiction, whichever is higher.
How long do withdrawals take?
E-wallet withdrawals are typically instant to 24 hours, credit cards take 1–3 business days, and bank transfers 3–7 business days, after verification.
Is my personal information safe?
Yes, PokerStars uses 128-bit SSL encryption and is regulated by the Italian ADM. Your data is stored securely and not shared with third parties without consent.
Can I set deposit limits?
Absolutely. You can set daily, weekly, or monthly deposit limits in your account settings under Responsible Gambling.
What if I forget my password?
Click the \”Forgot Password\” link on the login page and follow the email instructions. You can also contact live chat for help.
Are the games fair?
Yes – all games use certified Random Number Generators (RNGs) and are regularly tested by independent auditors like eCOGRA.
Do I have to pay tax on winnings in Italy?
No. PokerStars holds an Italian license, so the operator pays the tax (20% on gross gaming revenue). Winnings are tax-free for players.
How can I contact support?
24/7 live chat and email support are available. You can also find a comprehensive FAQ section on the site.
Insider Advice
If your withdrawal is delayed beyond the expected timeframe:
- Step 1: Check your account verification status – incomplete KYC is the most common cause. Make sure all documents are uploaded and approved (usually within 48 hours).
- Step 2: Review the withdrawal method – bank transfers can take extra days. If urgent, use an e-wallet.
- Step 3: Contact customer support via live chat (fastest) and provide your transaction ID. Ask for an escalation if the agent cannot resolve.
- Step 4: If still unresolved after 5 business days, email the compliance team at the address given in your account. They handle payment disputes.
Timeframes: E-wallets – up to 24 hours; cards – up to 3 days; bank transfers – up to 7 days. If your withdrawal exceeds these, it’s a red flag. In Italy, the regulator ADM requires operators to process within 48 hours after approval. Use this as leverage if needed.
Contact support via the live chat icon on the bottom right of the website. The compliance team can be reached via the email provided in your account dashboard under \”Payments.\”
Closing note: Always read the bonus terms carefully, and never chase losses. PokerStars is a reputable platform, but responsible play is key. Good luck!
